Privacy Policy

Last updated: 2026-02-27

1. Who We Are

LUXit ("LUXit," "we," "us") provides marketing automation software and services at luxit.app ("Service"). This Privacy Policy explains how we collect, use, share, retain, and protect your information.

2. Contact

Privacy questions or requests: privacy@luxit.app
Data deletion requests: luxit.app/data-deletion

3. Information We Collect

• Account data: name, email, username, password hash, organization info.
• Usage data: logs, device/browser info, IP address, timestamps, pages visited, crash reports.
• Customer content: data you upload or input (CRM notes, campaigns, assets).
• Payments: billing address and payment status. We use a payment processor and do not store full card numbers.
• Cookies & similar tech: session cookies, security cookies, preferences, and analytics tags.

4. Information from Third-Party Platforms

If you connect LUXit to third-party services (Meta/Facebook/Instagram, X, TikTok, YouTube/Google, Snapchat, LinkedIn, email providers, analytics tools), we may receive data you authorize through those integrations (e.g., profile identifiers, page/account IDs, tokens, and metrics). We use this only to provide the features you requested.

5. How We Use Information

• Provide, maintain, and secure the Service (authentication, fraud prevention, access control).
• Operate features you request (publishing, analytics, automation, reporting, integrations).
• Communicate with you (service notices, support, security alerts).
• Improve the Service (debugging, performance, feature development).
• Comply with legal obligations and enforce our terms.

6. Legal Bases (Where Applicable)

• Contract: to provide the Service you requested.
• Legitimate interests: security, fraud prevention, product improvement.
• Consent: for optional cookies/marketing or certain integrations, where required.
• Legal obligation: compliance with applicable laws.

7. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers: hosting, analytics, support, email delivery, payment processing.
• Integrations you enable: we transmit data to third parties when you connect them.
• Legal/safety: to comply with law, protect rights, prevent fraud/abuse, and enforce policies.
• Business changes: merger/acquisition/asset transfer (with appropriate safeguards).

8. Data Retention

We retain personal information only as long as necessary for the purposes described, including security, dispute resolution, and legal compliance. If you delete your account or submit a deletion request, we will delete or de-identify information unless we are required to keep it by law.

9. Data Deletion & Account Controls

You can request deletion of your LUXit-related personal data at: luxit.app/data-deletion or by emailing privacy@luxit.app. We may need to verify your identity before completing a request.

10. Security

We use reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, loss, misuse, or alteration. No system is 100% secure; please use strong passwords and protect your credentials.

11. International Transfers

We may process and store information in the United States and other locations where our providers operate. Where required, we implement appropriate safeguards for cross-border transfers.

12. Children

LUXit is not directed to children under 13 (or higher age where required by local law). If you believe a child provided personal information, contact us at privacy@luxit.app.

13. Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or object to certain processing, and to request portability. To exercise rights, use the Data Deletion page or email privacy@luxit.app.

14. Cookies & Analytics

We use cookies and similar technologies for login sessions, security, preferences, and analytics. You can control cookies via browser settings; some features may not function without essential cookies.

15. Platform-Specific Notes

• Meta: We provide a clear data deletion request path and honor deletion requests related to our app's data use.
• YouTube/Google APIs: If we access Google user data via Google APIs, we use it only to provide requested features and comply with Google API Services User Data Policy.
• X, LinkedIn, TikTok, Snapchat: If you connect these services, we handle authorized data consistent with this policy and your configuration.

16. Changes to This Policy

We may update this policy from time to time. We will post the updated version here with a revised "Last updated" date.