The customer engagement platform

Turn customer conversations into growth.

LUXit brings your customer relationships, segmentation, consent-aware messaging, calling and campaign automation together in one platform — so every interaction builds on the last.

Unified CRM Customer segmentation Consent-aware SMS LUX Connect calling Campaign automation One customer history

Customer context gets lost between tools

Contacts live in one place, texting in another, calls somewhere else, campaigns in a fourth — plus spreadsheets. Every handoff loses what you knew about the customer. LUXit connects the engagement lifecycle so it doesn’t.

One connected customer workflow

Each step uses what the last one learned.

01 · KNOW

Unified CRM

Every contact, conversation and call in one customer record.

02 · SEGMENT

Audiences

Build and preview audiences from your customer data.

03 · REACH

Consent-aware SMS

Message eligible customers with opt-in and STOP handling built in.

04 · TALK

LUX Connect

Call from the browser with the customer’s context on screen.

05 · FOLLOW UP

Automation

Automate the repetitive follow-up so nothing is dropped.

06 · GROW

One history

Every touch lands back on the same record for next time.

Built around the customer, not the channel

Know who you’re talking to

Unified contacts with the full customer history — messages, calls, notes and activity — plus identity resolution that keeps duplicates from splintering the record.

  • One contact record across every channel
  • Conversation and call history on the timeline
  • Identity resolution and duplicate prevention
  • Contact import from CSV and connected sources
  • Notes, tags and activity tracking

Segment your customers

Build audiences from your customer data, preview exactly who is included, and reuse the same definitions across every campaign. Preview and send apply the same rules.

  • Audiences from tags, activity and customer attributes
  • Preview the exact audience before you send
  • Ineligible and opted-out contacts excluded automatically
  • Same audience rules in preview and execution
  • Tenant-scoped — segments never cross customers

Message with consent built in

Send SMS to the customers who opted in. Promotional consent, opt-in workflows and STOP/opt-out handling are part of the send path, not an afterthought.

  • Promotional consent and opt-in workflows
  • STOP / opt-out enforced on every send
  • Consent-aware messaging controls and audience eligibility
  • Delivery and consent history on the customer record
  • Twilio-backed SMS delivery

Call from the browser — LUX Connect

Inbound and outbound calling from LUXit and its mobile PWA, with the customer’s identity and history on screen and recent calls logged to the record.

  • Browser and mobile-PWA calling — no desk phone
  • Inbound and outbound on your business number
  • Caller identity and customer context on the call screen
  • Recent calls and voicemail on the customer timeline
  • See the LUX Connect page →

Assistance where it saves time

LUXit uses automation and AI to help your team run the engagement system — not to replace judgment about your customers.

Find useful segments

Surface audiences worth targeting from your customer data.

Assist campaign creation

Draft copy and structure so campaigns go out faster.

Automate follow-up

Handle the repetitive outreach so nothing is dropped.

Surface customer context

Bring the relevant history forward before you reach out.

One customer. One history.

When CRM, segmentation, messaging and calling share the same customer record, a text, a call and a campaign are all part of the same conversation — not three disconnected events in three tools.

Built for handling customer data

Tenant separation

Each customer’s data is isolated; segments and sends never cross tenants.

Role-based access

Server-side authorization on who can see and send what.

Consent controls

Opt-in state and STOP handling enforced on the send path.

History & audit

Message, call and consent activity recorded on the customer record.

Read more about security →

Plans that scale with you

Straightforward monthly pricing.

Starter
Small Business
$199/mo
For growing teams
  • CRM & unified contacts
  • Customer segmentation
  • Consent-aware SMS
  • LUX Connect calling
  • Core analytics
Book a Demo
Enterprise
Custom
Contact Sales
Custom scope and support
  • Custom volume
  • Custom integrations
  • Dedicated support
Contact Sales

Full pricing details →

Common questions

A customer engagement platform that keeps your CRM, segmentation, consent-aware SMS, calling and campaign automation on one shared customer record.
LUX Connect is the calling layer inside LUXit — inbound and outbound calls from your browser or the mobile PWA, with the customer’s context on screen and calls logged to their record.
Promotional consent and opt-in are tracked per contact, and STOP / opt-out is enforced on every send. Audiences exclude contacts who aren’t eligible. It gives you consent-aware messaging controls — you remain responsible for your own compliance obligations.
Yes. Import from CSV or connected contact sources; identity resolution keeps duplicates from splitting the customer record.
Book a demo and we’ll walk through LUXit with your use case, then get your workspace set up.

See LUXit with your customers in mind.

Book a demo and we’ll show the connected workflow — CRM, segmentation, consent-aware SMS and LUX Connect calling — on one customer record.